GenCraftio

Refund information

Checkout is not open. Purchase policies will be finalized before paid orders are accepted.

Online checkout is not enabled. If a purchase has been arranged directly with the store, its payment and refund terms must be agreed separately before paying. The refund policy for paid orders will be published before checkout opens. If a future download is missing, damaged or differs from its description, contact support for help. Any final policy will preserve rights that apply to the purchase.

How to report a problem

1. Send a support request with the purchase email, order reference and the file name.
2. Describe whether a file is missing, cannot be opened, or differs from the listing. Include the error text and your app/device where relevant.
3. The administrator will check the order and delivered files, then review a replacement file, corrected delivery or an appropriate refund where the issue warrants it.
4. A replacement download link is issued only after checking the order. Refunds must be processed through the original payment method; recording a refund here does not move money.

A preference change or unsupported software is different from a faulty or misdescribed file. Any purchase-specific terms and applicable customer rights will be considered. Final purchase terms must be agreed before payment.